Terms & Conditions
Shipping Details
Hardware
If you have purchased cheese hardware from our Grotto collection, it usually takes us 1 to 3 business days to ship your order, unless otherwise listed on the respective product page.
Cheese Orders
As the cheeses are a fresh product, we want to ensure the quickest transit time as possible, so your order arrives in the best possible condition. Express shipping costs range from $25 - $55 depending on the package size, delivery window, location and carrier. We ship Mondays only each week, and orders must be placed by Thursday the week prior to be included in Mondays shipments. If you purchased a cheese subscription with a set shipping schedule (Meet the Makers or any Gift Subscription), please refer to the respective product page for the fixed shipping schedule.
International Orders
We are sorry, but we aren't legally allowed to ship cheese across the US border! We can, however, ship our hardware from our Grotto collection worldwide. Please note that the shipping costs options you see at checkout do not include customs, duties, and taxes which will be billed to you upon reaching the border, and will be an additional expense. Those costs vary from country to country, but we recommend calculating at an additional 20% charge. If you refuse the package due to these additional fees and the hardware is returned to us, we will be able to issue a refund minus the outbound and return shipping costs.
Hardware
If you have purchased cheese hardware from our Grotto collection, it usually takes us 1 to 3 business days to ship your order, unless otherwise listed on the respective product page.
Cheese Orders
As the cheeses are a fresh product, we want to ensure the quickest transit time as possible, so your order arrives in the best possible condition. Express shipping costs range from $25 - $55 depending on the package size, delivery window, location and carrier. We ship Mondays only each week, and orders must be placed by Thursday the week prior to be included in Mondays shipments. If you purchased a cheese subscription with a set shipping schedule (Meet the Makers or any Gift Subscription), please refer to the respective product page for the fixed shipping schedule.
International Orders
We are sorry, but we aren't legally allowed to ship cheese across the US border! We can, however, ship our hardware from our Grotto collection worldwide. Please note that the shipping costs options you see at checkout do not include customs, duties, and taxes which will be billed to you upon reaching the border, and will be an additional expense. Those costs vary from country to country, but we recommend calculating at an additional 20% charge. If you refuse the package due to these additional fees and the hardware is returned to us, we will be able to issue a refund minus the outbound and return shipping costs.