Frequently Asked Questions
An Insider's Guide To The Cheese Grotto
Download a guide and learn the science behind how the Cheese Grotto manages the humidity of your cheese, tips & techniques, advice on the maintenance & care of your Grotto. You'll also find a helpful guide to preserving your cheeses, organized by cheese style.
Where do you manufacture your product?
We manufacture our products in the United States, in New York.
How do you source your materials?
We prioritize sourcing materials that are natural, green, and good for the environment.
What is your Exchange Policy?
You can exchange any unworn, unwashed or defective merchandise by first contacting firstname.lastname@example.org.
What is your Return Policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).